Terms & Conditions
Last updated: 21.04.2026
These Terms & Conditions (the “Terms”) govern your access to and use of https://www.mulierdiamond.com/(the “Site”), including any purchases you make through the Site.
Please read these Terms carefully before using the Site or placing an order. By accessing the Site, using any part of it, creating an account, or placing an order, you agree to be bound by these Terms.
We recommend that you print or save a copy of these Terms for future reference.
Nothing in these Terms affects any rights you may have under applicable law that cannot lawfully be excluded or restricted.
1. About us and how to contact us
1.1 Who we are
MULIER DIAMOND LTD
6 Hill View Studios 160 Eltham Hill, London, England, SE9 5EA Company number: 16981707
If you have any questions about this terms and conditions please contact us at: info@mulierdiamond.com
2. Scope of these Terms
2.1 What these Terms cover
These Terms apply to:
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your access to and use of the Site;
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any account you create with us;
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any content, materials, and services made available through the Site; and
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any order or purchase you make through the Site.
2.2 Other documents
Your use of the Site and your relationship with us may also be subject to other documents published on the Site, including:
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our Privacy Policy;
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our Cookie Policy;
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our Delivery & Returns Policy;
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our Refunds Policy;
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our Warranty, and
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any promotion-specific terms, gift card terms, or campaign rules.
If there is any inconsistency between these Terms and any promotion-specific terms or product-specific terms, the more specific terms will apply to the relevant matter.
3. Eligibility and permitted use
3.1 Age requirement
You may only use the Site to place orders if you are legally capable of entering into a binding contract under the law applicable to you and, in any event, are at least 18 years old.
3.2 Consumer use
The Site is intended primarily for personal, domestic, and private use.
3.3 No unauthorised resale
You must not use the Site or purchase products from the Site for unauthorised resale, distribution, or other commercial exploitation.
3.4 Compliance with law
You must use the Site only in compliance with applicable law and these Terms.
4. Your use of the Site
4.1 Licence to use the Site
We grant you a limited, non-exclusive, revocable, non-transferable licence to access and use the Site for your personal, non-commercial use, subject to these Terms.
4.2 Prohibited conduct
You must not:
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misuse the Site;
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use the Site for unlawful, fraudulent, abusive, or misleading purposes;
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interfere with the operation or security of the Site;
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attempt to gain unauthorised access to any systems, networks, accounts, or data;
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scrape, extract, harvest, or systematically collect Site content or data without our prior written consent;
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upload or transmit viruses, malware, malicious code, or harmful material;
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reproduce, duplicate, copy, sell, or exploit any part of the Site except as permitted by law or with our prior written consent;
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use the Site in a manner that could damage, disable, overburden, or impair it; or
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use the Site to infringe any third-party rights.
4.3 Accuracy of information you provide
You must ensure that any information you provide to us is accurate, complete, and up to date.
5. Accounts and account security
5.1 Account creation
You may have the option to create an account on the Site.
5.2 Confidentiality of login details
You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account, except to the extent caused by our fault.
5.3 Unauthorised use
You must notify us promptly if you suspect any unauthorised use of your account or any security breach affecting your account.
5.4 Suspension or closure
We may suspend or close your account where reasonably necessary, including where we suspect fraud, misuse of the Site, breach of these Terms, or unlawful activity.
6. Our products
6.1 Product categories
Products available through the Site may include jewellery and related items, including, where applicable:
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rings;
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necklaces;
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bracelets;
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earrings;
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diamonds and gemstones;
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lab-grown stones;
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made-to-order or bespoke pieces;
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personalised or engraved products;
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gift cards; and
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accessories or other items listed on the Site from time to time.
6.2 Product information
We take reasonable care to ensure that product descriptions, dimensions, materials, prices, and other information shown on the Site are accurate. However, occasional errors, omissions, or typographical mistakes may occur.
6.3 Measurements and specifications
Any carat weights, dimensions, sizes, weights, or similar specifications stated on the Site are approximate unless expressly stated otherwise.
7. Product images, natural variation, and jewellery characteristics
7.1 Illustrative images
Images on the Site are provided for illustrative purposes. Actual products may vary slightly from those images.
7.2 Natural and handmade variation
Many jewellery products include natural materials, hand-finishing, or unique stone characteristics. As a result, there may be slight differences in colour, tone, texture, finish, inclusions, patterning, reflections, or appearance.
7.3 Device and display differences
Colours and finishes may also appear differently depending on the device, screen settings, lighting conditions, and image resolution.
7.4 Legal rights unaffected
Nothing in this clause limits your rights if a product is faulty, damaged, not as described, or otherwise non-conforming.
8. Diamond, gemstone, and stone availability
8.1 Availability may change
Some diamonds, gemstones, or other stones shown on the Site may be sourced from third-party suppliers or be subject to real-time availability.
8.2 No guarantee of live availability prior to acceptance
A stone shown as available on the Site may become unavailable before we accept your order.
8.3 Listing and pricing issues
In rare cases, pricing, availability, exchange-rate, supplier-feed, technical, or administrative errors may affect the Site.
8.4 If a selected stone is unavailable
If a selected stone becomes unavailable before we accept your order, we may:
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reject or cancel the relevant item before acceptance;
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offer a comparable alternative, if available; or
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invite you to place a new order for a different product or stone.
If payment has already been taken for an item we cannot supply, we will refund the relevant amount.
9. Hallmarking and legal compliance
9.1 Precious metals
Where required by applicable law, precious metal products described as gold, silver, platinum, or palladium will be hallmarked in accordance with applicable legal requirements.
9.2 Product compliance information
Any legally required hallmarking or related compliance information will be made available on the Site and/or provided with the relevant product where applicable.
10. Placing an order
10.1 Order process
To place an order, you must follow the checkout process on the Site and provide all requested information.
10.2 Review before submission
Before submitting your order, you should check all details carefully, including products, quantities, sizes, delivery information, personalisation details, and prices.
10.3 Your order is an offer
When you place an order, you are making an offer to purchase the relevant product(s) in accordance with these Terms.
10.4 Order acknowledgement
After you place an order, we may send you an acknowledgement email confirming receipt. This acknowledgement does not mean that your order has been accepted.
11. When a contract is formed
11.1 Acceptance
A contract between you and us is formed only when we send you an email confirming that your order, or the relevant part of it, has been accepted and dispatched (the “Dispatch Confirmation”).
11.2 Partial acceptance
If your order contains more than one item, we may accept and dispatch some items separately. A contract is formed only for the item(s) identified in the relevant Dispatch Confirmation.
11.3 If we cannot accept your order
We may be unable to accept your order for reasons including:
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stock or product unavailability;
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stone unavailability;
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payment authorisation failure;
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suspected fraud or unauthorised activity;
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inaccurate order information;
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delivery restrictions;
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pricing or listing errors;
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inability to fulfil a bespoke or personalisation request; or
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breach of these Terms.
If we do not accept your order, we will notify you and refund any payment already taken for the relevant item.
12. Price, currency, taxes, duties, and charges
12.1 Prices
The price payable for a product is the price displayed on the Site at the time you place your order, subject to correction of any obvious errors.
12.2 Currency
Prices may be displayed in one or more currencies. The currency in which your order will be charged will be shown at checkout.
12.3 Taxes
Whether prices shown on the Site include VAT, sales tax, GST, or similar taxes will depend on the destination and the checkout configuration applicable to your order.
12.4 Import duties and local charges
For international orders, customs duties, import taxes, brokerage fees, clearance charges, or similar local charges may apply unless expressly stated otherwise at checkout.
The treatment of such charges will be set out at checkout and/or in our Shipping and Delivery Policy.
12.5 Delivery charges
Any delivery charges will be shown during checkout before you submit your order.
12.6 Pricing errors
If we discover an obvious or material pricing error before accepting your order, we may reject or cancel the relevant part of the order and refund any payment already made for that item.
13. Payment
13.1 Payment in full
Payment must be made in full at the time of placing your order unless we expressly state otherwise.
13.2 Payment methods
We accept such payment methods as are made available at checkout from time to time, including ………………………
13.3 Authorisation and verification
All cardholders and account holders are subject to validation and authorisation checks by the relevant payment provider or issuer. We may also carry out reasonable fraud-prevention and verification checks.
13.4 Refused payments
If your payment is declined, refused, or not authorised, we will not be responsible for any delay or non-delivery resulting from that refusal.
13.5 Payment data
Payment information is processed through the payment tools configured on the Site. Further information about those tools and related data processing will be set out in our Privacy Notice and/or at checkout.
14. Delivery
14.1 Delivery destinations
We currently offer delivery to the United Kingdom and selected international destinations, as shown on the Site or at checkout.
14.2 Delivery times
Any delivery dates or delivery windows displayed on the Site, at checkout, or in any communication are estimates only unless expressly stated otherwise.
14.3 Split shipments
We may dispatch items separately where reasonably necessary.
14.4 Delivery information
You are responsible for providing complete and accurate delivery details.
14.5 Signature and enhanced delivery procedures
For certain products, values, or destinations, we may require a signature on delivery or use enhanced delivery procedures.
14.6 Failed delivery
If delivery cannot be completed because you fail to accept delivery, fail to collect the parcel, or provide incorrect delivery information, we may charge additional delivery, storage, or return costs where lawful and reasonable.
14.7 Customs and border delays
International deliveries may be delayed by customs, import processing, carrier backlogs, border procedures, or other matters outside our reasonable control.
14.8 Delivery completion
Delivery takes place when the products are delivered to the address specified in your order or are otherwise placed in your possession or the possession of a person identified by you.
15. Risk and title
15.1 Risk
Risk in the products passes to you on delivery.
15.2 Title
Ownership of the products passes to you only when we have received payment in full for those products.
16. Personalised, engraved, bespoke, and made-to-order products
16.1 Scope
Some products may be made to your specifications or clearly personalised for you. This may include:
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engraved products;
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bespoke products;
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made-to-order products;
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custom stone selections;
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customised ring sizes or settings; and
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personalised inscriptions, initials, names, dates, or other wording.
16.2 Accuracy of custom details
You are responsible for ensuring that all personalisation details and bespoke instructions are correct before placing your order.
16.3 Refusal of prohibited requests
We may refuse any engraving, wording, design input, or custom request that we reasonably consider unlawful, infringing, offensive, abusive, discriminatory, misleading, or otherwise inappropriate.
16.4 Cancellation rights
Products made to your specifications or clearly personalised may not be eligible for cancellation or change-of-mind return once the contract has been formed, except where the item is faulty, damaged, not as described, or otherwise non-conforming under applicable law.
16.5 Lead times
Lead times for bespoke, personalised, or made-to-order products are estimates unless expressly agreed otherwise.
17. Customer-supplied wording, content, and materials
17.1 Your responsibility
If you provide wording, images, artwork, initials, symbols, instructions, or other materials for use in connection with a personalised or bespoke order, you confirm that:
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you have the right to provide that material to us;
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our use of it to fulfil your order will not infringe any third-party rights; and
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the material is lawful and does not contain prohibited content.
17.2 Licence to use
You grant us a limited, non-exclusive, royalty-free licence to use such materials solely for reviewing, preparing, producing, and fulfilling your order.
17.3 Rejection of materials
We may reject any content or cancel the relevant part of an order if we reasonably believe it breaches this clause.
18. Your right to cancel
18.1 Standard products
If you are a consumer and you purchase standard, non-personalised goods, you may have a statutory right to cancel your contract within 14 days, beginning on the day after you or a person identified by you receives the goods.
18.2 Multiple deliveries
If goods are delivered in instalments or on different days, the cancellation period ends 14 days after the day on which you or a person identified by you receives the last item.
18.3 How to cancel
To cancel, you must clearly inform us using the contact details in clause 1. You may use any model cancellation form we provide, but you do not have to use it.
18.4 Exceptions
The statutory right to cancel does not apply, or may not apply, to products made to your specifications or clearly personalised, and may also not apply in other circumstances permitted by law.
19. Returns, exchanges, and refunds
19.1 Returning cancelled goods
If you cancel a contract under clause 18, you must send back the goods without undue delay and no later than 14 days after the day on which you informed us of your decision to cancel.
19.2 Condition of returned goods
You may handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning. If the value of the goods is reduced by handling beyond what is reasonably necessary, we may make a lawful deduction from your refund.
19.3 Return costs
Unless we expressly agree otherwise, or unless the item is faulty, damaged, incorrect, or not as described, you are responsible for the direct cost of returning cancelled goods.
19.4 Refund timing
If you validly cancel a contract, we will refund the relevant price paid and the basic outbound delivery charge, if applicable, without undue delay and no later than 14 days after:
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the day we receive the returned goods; or
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if earlier, the day you provide evidence that you have sent them back.
19.5 Refund method
Refunds will be made using the same payment method used for the original transaction unless you expressly agree otherwise.
19.6 Extended returns or goodwill policies
If we offer an extended returns period or any goodwill returns policy, the relevant conditions will be set out on the Site or in our Returns, Refunds and Exchanges Policy. Such policies are additional to and do not replace your legal rights.
19.7 Exchanges
If exchanges are offered, the process and conditions will be set out in our Returns, Refunds and Exchanges Policy.
20. Faulty, damaged, incorrect, or not-as-described items
20.1 Your legal rights
Nothing in these Terms affects your legal rights if goods are faulty, damaged, incorrect, not as described, or otherwise fail to conform to the contract.
20.2 Notification
If you believe that a product is faulty, damaged, incorrect, or not as described, please contact us as soon as reasonably possible and provide your order details and any supporting information we reasonably request, including photographs where appropriate.
20.3 Inspection
We may ask you to return the item to us for inspection, or to provide further supporting information before confirming the appropriate remedy.
20.4 Remedies
Where required by law, or where we otherwise agree, we may repair, replace, or refund the relevant product, depending on the circumstances and the remedy available under applicable law.
20.5 Return costs for non-conforming goods
Where an item is faulty, damaged on arrival, incorrect, or not as described, we will deal with reasonable return costs in accordance with your legal rights and our applicable process.
21. Warranty, repairs, and jewellery care
21.1 Separate warranty and aftercare terms
We may offer a commercial warranty, repair service, or aftercare service for certain products. Where we do, the relevant details, scope, duration, and exclusions will be set out in our Warranty, Repairs and Jewellery Care Policy or otherwise made available on the Site.
21.2 Statutory rights not affected
Any commercial warranty we offer is in addition to, and does not replace or reduce, your legal rights.
21.3 Exclusions that may apply to a commercial warranty
Without affecting your legal rights, any commercial warranty we offer may exclude matters such as:
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ordinary wear and tear;
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accidental damage;
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misuse or neglect;
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improper storage or care;
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exposure to chemicals, perfumes, or corrosive substances;
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unauthorised repairs, resizing, or alterations by third parties; and
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damage resulting from use contrary to care instructions.
21.4 Proof of purchase
We may require proof of purchase before providing a repair, replacement, or service under any commercial warranty or aftercare programme.
22. Promotions, discounts, complimentary items, and gift cards
22.1 Promotions
From time to time, we may run promotions, discount campaigns, gift-with-purchase offers, bundle offers, or similar campaigns. Additional terms may apply.
22.2 General promotion conditions
Unless otherwise stated for a specific promotion:
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only one code may be used per order;
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codes may not be combined;
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codes may be excluded from selected items, collections, gift cards, sale items, bundles, or sets;
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promotions are subject to availability; and
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promotions may be withdrawn, amended, or refused where reasonably necessary.
22.3 Complimentary items
If you receive a complimentary item as part of a qualifying purchase and later return or receive a refund for the qualifying item(s) so that the order no longer qualifies for the promotion, we may require the complimentary item to be returned or, where lawful and disclosed, deduct its fair value from any refund due.
22.4 Faulty complimentary items
Nothing in this clause affects any rights you may have where a complimentary item is faulty, not fit for purpose, or not as described, to the extent such rights apply.
22.5 Gift cards
If we offer gift cards, their use may be subject to separate gift card terms published on the Site.
23. Intellectual property
23.1 Ownership
All intellectual property rights in the Site and its content, including product photography, product descriptions, text, graphics, branding, logos, designs, layout, and other materials, are owned by or licensed to us unless stated otherwise.
23.2 Limited permitted use
You may use the Site and its content only for your personal, non-commercial use in connection with browsing the Site and placing legitimate orders.
23.3 Restricted acts
You must not reproduce, distribute, modify, scrape, commercially exploit, publish, republish, frame, mirror, or otherwise use any Site content without our prior written consent, except as permitted by law.
24. Privacy, cookies, and marketing
24.1 Privacy
We process personal data in accordance with our Privacy Notice.
24.2 Cookies and similar technologies
The Site may use cookies, pixels, tags, scripts, and similar technologies, as described in our Cookie Notice.
Cookie banner / consent platform: [insert the cookie banner or consent management platform used on the Site, for example Cookiebot, OneTrust, Consentmo, Shopify Consent Banner, or other consent tool, if applicable]
Analytics / advertising / similar tools: [insert the analytics, advertising, tracking, or similar tools used on the Site, for example Google Analytics, Meta Pixel, Klaviyo, TikTok Pixel, Pinterest Tag, Google Ads, Hotjar, or other tools, as applicable]
24.3 Marketing
If we send you marketing communications, we will do so in accordance with applicable law. You may opt out of marketing communications at any time using the unsubscribe method provided or by contacting us.
25. Links to third-party websites and third-party services
25.1 Third-party links
The Site may contain links to third-party websites, platforms, or services. These links are provided for convenience only.
25.2 No responsibility for third-party sites
We do not control and are not responsible for the content, availability, terms, privacy practices, or operation of third-party websites or services.
26. Site availability and technical issues
26.1 Availability
We do not guarantee that the Site, or any part of it, will always be available, uninterrupted, secure, or error-free.
26.2 Maintenance and changes
We may suspend, withdraw, restrict, or change all or any part of the Site where reasonably necessary, including for maintenance, updates, security, technical reasons, or business reasons.
26.3 Security
Although we take reasonable steps to protect the Site, you are responsible for ensuring that your devices, software, and internet connections are suitable and secure for accessing it.
27. Our liability
27.1 Foreseeable loss
If we breach these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
27.2 No exclusion of certain liabilities
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
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fraud or fraudulent misrepresentation;
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death or personal injury caused by negligence; or
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breach of your legal rights in relation to products.
27.3 Business losses
If you use the Site or products for any business, commercial, or resale purpose, we will not be liable for loss of profit, loss of business, business interruption, or loss of business opportunity, except where such exclusion is not permitted by law.
27.4 Events beyond control
We are not liable for delays or failures caused by events outside our reasonable control, subject always to your legal rights.
28. Events outside our reasonable control
28.1 Force majeure-type events
We are not responsible for delays or failures resulting from events outside our reasonable control, including:
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acts of God;
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natural disasters;
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severe weather;
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fire;
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flood;
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epidemic or pandemic events;
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war, civil unrest, or terrorism;
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strikes, lockouts, or labour disputes;
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customs delays;
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carrier or logistics failures;
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cyber incidents;
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utility failures; or
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supplier failures outside our reasonable control.